FAQs

WHAT ARE SHEET MASKS?

Sheet masks have been trending in Korea for quite some time now, and we want to introduce this fantastic concept that is now trending all over the world. Sheet masks are super easy to use; you can enjoy them anywhere - at home in a spa or in a plane. You'll see results in a short time!

 

WHICH SHEET MASKS ARE SUITABLE FOR EACH SKIN TYPE?

We recommend using products that are suitable for your skin type and skin condition. Find out more about the different skin types in our Blog.

 

WILL I RECEIVE THE SAME PRODUCT AS I SEE IN THE PHOTO?

Photos are taken with the highest quality to reflect every detail of each product. You may find minor differences in some products.

 

IS IT POSSIBLE TO CANCEL AN ORDER?

Unfortunately, once your order has been placed, we are unable to cancel or make changes to your order. Please see our returns policy here.  

 

WHERE CAN I RECEIVE MY ORDER?

Items offered on this site are available for delivery worldwide. Products can be sent to an address selected by you (home, work, etc. – never a PO Box). 

 

HOW MUCH WILL I PAY FOR DELIVERY?

Please check here  the delivery rates. 

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

You will receive it in an estimated period of 10 to 25 working days.

 

CAN I TRACK THE STATUS OF MY ORDER?

Yes, in section orders placed of your account you will see the status of your orders and have a link to track their exact location once they are being processed by the transport company.

 

DOES NUDE BY KOREA HAVE A CUSTOMER SERVICE DEPARTMENT?

Yes, you can contact us online through our email: support@nudebykorea.com 

We are here for you!